All relationships have a better chance of success when all parties are aware of their responsibilities. This is true of the physician-patient relationship. Therefore, we have developed the following policies and procedures to explain our operational and financial polices so we can better work as partners in your care.
Office Hours:
Our Office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. We close for lunch from 12:00 noon until 1:00 p.m. each day.
Appointments:
It is necessary that we see patients by appointment and cannot take walk-ins. Most of our patients are referred to us by their primary care or other personal physician. New patient appointments are generally made by the office of the referring physician. Call our main number 770.534.7885 to make or change an appointment.
We make every effort to see each patient in a timely manner, however emergencies occur that occasionally cause delays in our schedule. Patients who arrive with their paperwork completed or who arrive at least 15 minutes early to complete their paperwork in the office will receive first priority to be seen. Patients who do not have their paperwork completed by their scheduled appointment time will be given the opportunity to reschedule their appointment.
If we have a correct telephone number, we will attempt to remind each patient of his appointment by telephone as a courtesy. It is still the patient's responsibility to remember their appointment. If you need to cancel or reschedule your appointment, please notify us more than 48 hours in advance if possible so we may contact those persons on our waiting list for an earlier appointment.
Policy for Missed Appointments Without Notice:
Failure to give a 48 hour notice will result in a $25.00 charge assessed to your account of which insurance will not pay.
For you to achieve the optimum results from your treatment it is important to come to your appointments for rechecks as required by your treatment plan. Patients who repeatedly fail to keep their appointments, may be discharged from the practice.